7 Inspection and Returns
7.1 The Customer will have no claim for shortages or defects in respect of any Goods that are apparent on inspection unless a written complaint is delivered to the CGL division named in the relevant Sales Invoice within 2 days of receipt of the Goods that specifies the shortage or defect. When any non-compliance with a Customer’s order is accepted by CGL, CGL may, at its option, replace the Goods or refund the price of the Goods.
7.2 The Customer must notify CGL of any return within 30 days of the date of the relevant invoice.
7.3 CGL will only, at its option, accept the return of and give a credit for Goods where:
(a) Customer has complied with clauses 7.1 and 7.2 under these Terms; and
(b) CGL is satisfied as to the claim by the Customer. CGL has the right to inspect the Goods at all times.
7.4 Unless otherwise agreed, returns other than as required pursuant to the ACL, must be approved by the CGL Division named in the relevant Sales Invoice.
7.5 All Goods returned for credit must be in their original pack, including all original boxes, packaging, codes, instruction sheets and/or manuals and accessories as supplied by the manufacturer, and in a re-saleable condition. All products (and packaging) returned must be in undamaged condition and must be freight pre-paid (unless the return is due to CGL error).
7.6 In the case of Goods that at the request of the Customer have been specifically sourced, CGL will only accept return of the Goods for credit. In the case of buy-ins against a Customer’s order, a credit will only be allowed if the original manufacturer/supplier also accepts return of the Goods.
7.7 In the event that CGL elects to have the Goods returned, the Goods must be returned to CGL in the same condition as when they were first delivered to the Customer with the relevant invoice number and date of order. CGL will not accept the return or give a credit for any Goods that are non-standard or non-catalogue items (being purchased or manufactured to customer’s specification or ordered in as a customer special order). Unless required by the ACL, all goods marked as Non-Returnable, Buy-in or Specially Manufactured / Made to Order are not returnable.
7.8 All Goods returned will be subject to a minimum handling/re-stocking charge of 20% of the invoiced price except in the case of defective Goods or Goods that have been incorrectly supplied.
7.9 Unless required by law, CGL will not accept any returned Goods from the Customer unless a return merchandise authority is obtained from the manufacturer of the Goods.
7.10 If CGL, in its sole opinion, determines that any fault in the Goods has been caused by incorrect installation, CGL will not be liable to replace the Goods.
7.11 Any Goods that are returned under warranty will be inspected by CGL and tested in CGL’s facility before any replacement of Goods will be offered to the Customer.
For further information, please refer to our Terms & Conditons.