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Personal
information we collect
In order
for CGL to provide you with the products and services you request, we may
collect and store personal information about you which includes:
·
name,
date of birth and age;
·
identification
information, including signature, and driver’s licence number;
·
contact
details, including personal and business addresses, email addresses and
telephone numbers;
·
details
of a family member you register for an in-store event, competition or
promotion, including name and age;
·
details
about your purchases and orders from us and your product and services
preferences;
·
vehicle
number plate details;
·
employer
or business details;
·
financial
information, including bank and cheque account details and credit card
details, and information about your credit history;
·
images
from video surveillance and other cameras in our stores (including in car
parks, pick up areas and store entrances); and
·
if
you apply for employment with us, details regarding your employment history,
educational qualifications and similar information.
This
information allows us to identify you. In certain circumstances, we may also
collect sensitive information such as your membership of a professional or
trade association.
Collection
CGL
collects personal information about you when you send us an order, deal with
us over the telephone, visit our websites or visit us in person. We may also
receive personal identifiable information from other sources, such as:
·
if
you purchase or order any product from us;
·
if
you visit a CGL store or if you contact CGL, including to make an inquiry
regarding our products and services, to make a complaint, to provide
feedback, to seek a refund, or to attend an event;
·
if
you are a supplier or service provider, in connection with the supply of
products and services by your business to CGL;
·
if
you access our website, including by the use of cookies (which are small data
files transferred onto devices when a website is accessed), which may track
what you view on our website and also other websites that you visit – we may
use those cookies to measure transaction patterns, to analyse trends,
administer the website, track users’ movements and gather broad demographic
information to enable us to research our users’ habits so that we can improve
our website and our service offering. Our cookies may record information such
as your Internet Protocol (IP) address (that is, the electronic addresses of
computers connected to the internet), your device and browser type, operating
system, the pages or features of our site to which you have browsed and the
time spent on those pages or features, the frequency with which the site is
used by you, the search terms that you have used, the links on our site that
you have clicked on or used, and other usage statistics. If you do not wish
to receive cookies, you can set your browser so that your computer does not
accept them and/or delete them from your hard drive or other storage device;
·
if
you hire equipment from our stores where we supply that equipment as agent
for a third party, that third party may share your hire details with us;
·
if
you interact with CGL via social networking services;
·
if
you subscribe to any of our mailing lists or use any of our online
applications;
·
if
you participate in any competition that we conduct;
·
if
you apply for a CreditorWatch or Equifax account or any other type of credit
account with CGL;
·
via
our security cameras or other cameras installed in our stores (including in
car parks, pick up areas and store entrances);
·
if
you undertake any of CGL’s induction, safety or compliance processes; or
·
if
you submit an employment application to us.
We
may also use web beacons, pixel tags, or other tracking technologies to
gather information about your interactions with our websites, emails, or
advertisements. These technologies help us measure the effectiveness of our
marketing campaigns, track user behaviour on our websites, and tailor our
content appropriately.
We may
also collect personal information about you from:
·
publicly
available sources, including from Australian and/or New Zealand Government
agencies such as the Australian Securities and Investments Commission, New
Zealand Companies Office, internet search platforms and social media
platforms;
·
any
person authorised to act on your behalf or authorised to provide your
personal information to CGL;
·
credit
reporting bodies and other credit providers, if you apply for a CreditorWatch
or Equifax account or any other type of credit account with CGL;
·
any
persons you nominate, if you submit an employment application to us; and
·
our
related companies.
Generally,
we will tell you why we are collecting the information when we collect it and
how we plan to use it, if not obvious to a reasonable person. We only collect
personal information that is necessary to provide you with our products and
services. We will only collect sensitive information with your express
consent. You are not required to provide any personal information to us but
if you choose not to, or if you do not consent to certain uses of your
personal information, we may not be able to provide you with your requested
products or services.
Use and
disclosure
We use and
disclose your personal information in connection with carrying on our
business, including to provide products and services to you.
CGL may
use your personal information:
·
to
charge you for products and services we provide to you and to prepare
invoices and sales records for such purchases;
·
to
provide advice regarding our products and services to you (or arrange for
others to do so at our request);
·
to
deliver our products and services to you;
·
to
consider feedback and complaints that you may make to us;
·
to
provide refunds and exchanges;
·
to
promote and advertise our products and services (which may include your
feedback in our advertising) and to undertake competitions and events;
·
to
undertake product recalls;
·
to
monitor our sales of products and services and for quality control purposes,
including undertaking customer surveys and analysis;
·
to
determine your product or service preferences and preferred store locations;
·
in
the case of our suppliers or service providers, to manage the provision of
products and services to us;
·
to
monitor customer traffic in our stores and identify high traffic areas or
frequently visited locations in our stores;
·
to
assist us to develop and deliver new products and services;
·
to
assess any application that you make to us for a CreditorWatch or Equifax
account or other credit account of any nature;
·
to
assist us in ensuring security, health and safety and customer protection in
our stores (including car parks, pick up areas and store entrances);
·
to
assist us, our service providers and related companies in investigating and
preventing any potential, suspected or actual breaches of law or fraudulent
activities;
·
to
recruit our employees or engage contractors;
·
for
any other purpose disclosed to you at the time the relevant personal
information is collected; and
·
for
purposes directly related to any of the above.
We work
with a number of third parties in carrying on our business and may disclose
your personal information to:
·
third
parties to facilitate the provision of products and services to you
(including to facilitate repairs and customer recalls), such as to product
manufacturers and suppliers, couriers and installers;
·
third
parties, if you hire equipment from us which we supply as an agent for that
third party;
·
marketing,
advertising and promotions services providers and event organisers in
connection with CGL’s marketing, advertising and events;
·
third
parties who provide services to CGL in connection with our business
operations, monitoring trends in customer preferences or transactions and the
operation and maintenance of our website, as well as our online services or
online applications;
·
credit
reporting agencies and other credit providers, to assist in assessing any
application that you make to us for a CreditWatch account or other credit
account, of any nature;
·
third
parties who provide other administrative and operational services to CGL in
connection with our business, including for example financial institutions,
security services providers, market research companies, IT service providers,
payment processers and collectors, mailing houses and card manufacturers;
·
CGL
professional advisers, where required to enable any such adviser to provide
services to CGL;
·
third
parties necessary to assist us in investigating and preventing any potential,
suspected or actual breaches of law or fraudulent activities;
·
law
enforcement agencies, government agencies or other third parties, where
required under or authorised by law (for example, to comply with a subpoena,
a warrant or other order of a court or legal process);
·
other
persons disclosed to you at the time the relevant personal information is
collected; and
·
related
companies of CGL.
We may
also disclose to third parties aggregate tracking information and other
information that does not personally identify you to protect the intellectual
property rights of any person, or to protect the security or integrity of our
services and protect us, you or the public from harm or illegal activities.
Transfer
of information overseas
Some of
our service providers may be located overseas or may store information
(including your personal information) that we provide to them overseas. We
may also provide your personal information to related companies of CGL that
are located overseas. Therefore, the personal information you provide to us
may be held overseas. The jurisdictions in which the personal information you
provide to us may be held include Australia and New Zealand.
Personal
information you disclose to us will only be held or processed overseas in
accordance with all applicable laws.
Access and
correction to your personal information
You have
the right to access and request correction of, or changes to any of the
personal information that we hold about you at any time by contacting us.
This enables you to have any incomplete or inaccurate information we hold
about you corrected or updated.
Links to
other websites
Our
websites may contain links to websites of third parties. CGL does not control
the practices of these third parties and therefore will not be responsible
for the privacy practices or content of these linked sites. You should read
the privacy policy on the linked site to find out how the third party
collects and uses your personal information before providing them with your
personal information.
Website
fiscal information
Unless
otherwise stated, all details on this website should be considered unaudited.
CGL reserve the right to update, where necessary, unaudited information to
reflect changes in the business' veracity.
Marketing
and advertising
As part of
CGL’s functions and business activities and to promote the services we can
provide to you, CGL may use and disclose to third parties personal
information that you have provided to us for the purposes of advertising
(including online behavioural advertising) and direct marketing. We may
engage third parties to assist us in ensuring that the marketing and
advertising we provide is of interest to you. Direct marketing includes, but
is not limited to, CGL or third parties sending to you and/or contacting you
directly in relation to promotions and information about CGL’s products and
services. Generally, we will provide direct marketing to you where you have
requested or consented to receiving such information. You can opt out of
receiving direct marketing communications by using the opt out link or
details provided in the direct marketing communication or sending an email to
our Marketing team at Marketing@cgl.com.au.
The third
parties we engage to assist us in marketing and advertising may use cookies
(that is, small data files transferred onto devices when a website is
accessed) and other technologies to obtain information about your preferences
when you access online platforms or websites other than the CGL website. Your
preferences collected in this manner may be disclosed to us.
Security
and storage
CGL will
take reasonable steps to protect the security of your personal information
that we hold, including both paper and electronic records. We have security
measures in place to attempt to reasonably protect personal information under
our control from misuse, interference, loss, unauthorised access,
modification or disclosure. For example, CGL seeks to ensure that personal
information in paper form is held securely, and personal information held
electronically by, or for CGL is held on secured servers in controlled
facilities.
However,
no data transmission over the internet can be guaranteed to be secure, and as
a result, CGL cannot ensure or warrant the security of any personal
information transmitted by you to CGL over the internet. Accordingly, any
personal information which you transmit to us online is transmitted at your
own risk.
Questions
and Complaints
If you
have any questions or complaints about this Privacy Policy, CGL’s collection
of your personal information or the way in which CGL deals with your personal
information, this should be directed to the Chief Financial Officer using the
contact details set out under the heading “Contact Details” below.
We will
promptly investigate any complaint you make to us and attempt to resolve that
complaint. If you are not satisfied with CGL’s response or proposed
resolution of your complaint, then you may wish to, if you are in Australia,
contact the Office of the Australian Information Commissioner or, if you are
in New Zealand, the New Zealand Privacy Commissioner to resolve that
complaint:
Australia:
Office of
the Australian Information Commissioner
www.oaic.gov.au
1300 363
992
New
Zealand:
New
Zealand Privacy Commissioner
www.privacy.org.nz
0800 803
909
Contact
details
Please
contact us if you have any questions, complaints or would like further
information about this Privacy Policy.
Coventry
Group Ltd
Phone: +61
3 9205 8290
235
Settlement Road,
Thomastown,
Vic 3074
Information@cgl.com.au
Marketing@cgl.com.au
These
terms may change
We may
change our Privacy Policy from time to time, by publishing an updated version
on this page, to reflect changes in the law and also our business needs. By
continuing to engage us and/or our products and services, communicate with
us, or use our website, you agree to be bound by, and will be deemed to have
accepted, the updated Privacy Policy. You should regularly check this Privacy
Policy to see any updates or changes as privacy is an area of law that is
rapidly developing.
This
privacy policy was last updated in June 2025.
Who we are
References
to ‘Coventry Group’, ‘Coventry Group Ltd’ and/or ‘CGL’ in this Privacy Policy
mean Coventry Group Limited of 235 Settlement Road, Thomastown, Victoria 3074
Australia; Coventry Group (NZ) Limited of 11 Bruce Roderick Drive, East
Tamaki, Auckland 2013 New Zealand; Nubco Pty Ltd of 31 Wenvoe Street,
Devonport, Tasmania 7310 Australia, Boltmasters Pt Ltd of 1 Barrie Road,
Tullamarine, Victoria 3043 Australia, Profast Pty Ltd of Unit 2, 30 Kingtel
Place, Geebung, Queensland 4034 Australia, Steel Masters Auckland Ltd of
79-81 O’Rorke Road, Penrose Auckland, 1061 New Zealand, and Galvmasters Ltd
of 374a Church Street, Penrose Auckland, 1061 New Zealand, and its owned
entities of Artia Cabinet Hardware Systems, Cooper Fluid Systems, HIS Hose,
Konnect Fastening Systems Australia, Konnect Fastening Systems New Zealand, GHL
Group New Zealand, Torque Industries, or the local CGL entity in which your
Personal Information is collected. For a full list of CGL locations, please
see here.
Terms and
Conditions
Please
refer to Terms and Conditions
Disclaimer
Whilst
every care has been taken to ensure all information and technical data is
accurate, Coventry Group Ltd will not be liable to anyone that relies on any
matter, fact or representation, nor will it be liable for subsequent damage
or loss resulting from the use of any information contained on this site.
Product images and illustrations are for illustrative purposes only and some
products may differ from those featured.
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