How can we help?

How to get access to Online Ordering:

1) If you have an active Trade or COD Account with us, fill in the form on our Existing Customer Application page with your Account details.

2) Our team will review your details and activate your online account accordingly.

3) Shop online 24/7!

Don’t have a Trade or COD Account with us?

We require that you complete a Trade Account Application Form or Cash Account Application Form. If your application is approved, you will be able to access online ordering.

When will I know that my online account is activated?

Once your online account is activated, you will receive a ‘Welcome’ email with a link to log in to your account.

We do not currently offer Click & Collect for Artia online orders in Australia. Please call or email your local account manager or branch to place orders for pick up.

Visit the Login page, select ‘I Forgot?’ and enter in your details to reset your password.

Company Administrators have the ability to assign roles to team members on your account as ‘Web Users’ or ‘Viewer’.

To add team members, go to ‘My Account’ on the top right of screen > Team Members > Add a new Team Member > Complete mandatory fields and assign role.

New team members will be sent welcome emails with a prompt to login to their account.

To view your pricing, you will need to be logged in to your online account. Your pricing will match the trade pricing structure allocated to your account.

If you have an active Trade or COD Account with us, fill in the form on our Existing Customer Application page with your Account details. Our team will review your details and activate your online account accordingly.

Don’t have a Trade or COD Account with us?

We require that you complete a Trade Account Application Form or Cash Account Application Form. If your application is approved, you will be able to access online ordering

Once you have logged in to your online account, select ‘My Account’ from the top right of screen, a dropdown will appear and select ‘Order History’.

Login to your online account, select ‘My Account’ from the top right of screen, a dropdown will appear and select ‘Invoices’.

To add/edit address information in your Address Book, please contact our support team.

Make your order process smoother by creating an order template.

For recurring orders, our template makes it quick to re-order next time you shop. You can name your template and add any relevant comments or notes.

To create a template, log in to your account > go to My Account > Orders > Order Templates.

Our online store enables you to save a list of your favourite items. You will need to be logged in to your online account.

When browsing products on the store, select the ⭐’star’ icon on product pages to save items to a list of favourites.

To view your Favourites, log in to your account > go to ‘My Account’ and then Favourites.

8 Warranties

8.1 CGL makes no express or implied warranties in connection with the supply of Goods by CGL to the Customer under these Terms.

8.2 Except as the Terms specifically state, or as contained in any express warranty provided in relation to the Goods or Services, the supply of the Goods and/or Services does not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the Goods or Services or any contractual remedy for their failure.

8.3 If the Customer is a consumer nothing in these Terms restricts, limits or modifies the rights, entitlements, remedies or liabilities of either party for failure of any condition or warranty implied by any Commonwealth, State or Territory Act (including but not limited to the ACL) or any other law rendering void or prohibiting such exclusion or modification.

8.4 If the Customer on-supplies the Goods to a person who is a consumer, or uses up or transforms the Goods in the course of trade then:

(a) if the Goods or Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then the amount specified in section 276A(1) of the ACL is the absolute limit of CGL's liability to the Customer;

(b) otherwise, payment of any amount required under section 274 of the ACL is the absolute limit of CGL's liability to the Customer howsoever arising under or in connection with the sale, installation, use of, storage or any other dealings with the Goods or Services by the Customer or any third party.

8.5 If clauses 8.4(a) and (b) do not apply, then other than as stated in the Terms or on any written warranty statement, CGL is not liable to the Customer in any way in respect of the sale, installation, use of, storage or any other dealing with the Goods or Services by the Customer or any third party.

For further information, please refer to our Terms & Conditions.

7 Inspection and Returns

7.1 The Customer will have no claim for shortages or defects in respect of any Goods that are apparent on inspection unless a written complaint is delivered to the CGL division named in the relevant Sales Invoice within 2 days of receipt of the Goods that specifies the shortage or defect. When any non-compliance with a Customer’s order is accepted by CGL, CGL may, at its option, replace the Goods or refund the price of the Goods.

7.2 The Customer must notify CGL of any return within 30 days of the date of the relevant invoice.

7.3 CGL will only, at its option, accept the return of and give a credit for Goods where:

(a) Customer has complied with clauses 7.1 and 7.2 under these Terms; and

(b) CGL is satisfied as to the claim by the Customer. CGL has the right to inspect the Goods at all times.

7.4 Unless otherwise agreed, returns other than as required pursuant to the ACL, must be approved by the CGL Division named in the relevant Sales Invoice.

7.5 All Goods returned for credit must be in their original pack, including all original boxes, packaging, codes, instruction sheets and/or manuals and accessories as supplied by the manufacturer, and in a re-saleable condition. All products (and packaging) returned must be in undamaged condition and must be freight pre-paid (unless the return is due to CGL error).

7.6 In the case of Goods that at the request of the Customer have been specifically sourced, CGL will only accept return of the Goods for credit. In the case of buy-ins against a Customer’s order, a credit will only be allowed if the original manufacturer/supplier also accepts return of the Goods.

7.7 In the event that CGL elects to have the Goods returned, the Goods must be returned to CGL in the same condition as when they were first delivered to the Customer with the relevant invoice number and date of order. CGL will not accept the return or give a credit for any Goods that are non-standard or non-catalogue items (being purchased or manufactured to customer’s specification or ordered in as a customer special order). Unless required by the ACL, all goods marked as Non-Returnable, Buy-in or Specially Manufactured / Made to Order are not returnable.

7.8 All Goods returned will be subject to a minimum handling/re-stocking charge of 20% of the invoiced price except in the case of defective Goods or Goods that have been incorrectly supplied.

7.9 Unless required by law, CGL will not accept any returned Goods from the Customer unless a return merchandise authority is obtained from the manufacturer of the Goods.

7.10 If CGL, in its sole opinion, determines that any fault in the Goods has been caused by incorrect installation, CGL will not be liable to replace the Goods.

7.11 Any Goods that are returned under warranty will be inspected by CGL and tested in CGL’s facility before any replacement of Goods will be offered to the Customer.

For further information, please refer to our Terms & Conditons.

We pride ourselves on being your onsite partner and have a team of experts available to work with you. Request a free consultation.

Alternatively; Artia have product experts available to provide advice in person at our branches across Australia and New Zealand. See branch locations.

Artia have a wide range of specification documents, if you are unable to find what you are after in our resources page you can request assistance from an Artia Account manager here.

Our branch hours vary by location. We have branches located across Australia & New Zealand. View our locations & trading hours here.

We have for your reference, please contact our team to order copy of our most recent version.

Submit an enquiry on our Contact Us page and one of our support team members will get back to you as soon as possible.

(a) Unless Coventry Group Ltd (CGL) has agreed in writing to extend credit to the Applicant, the Applicant must pay the Purchase Price in full on delivery of goods or services.

(b) Where CGL has agreed in writing to extend credit to the Applicant, Payment to CGL for goods delivered is due within 30 calendar days of the end of the month in which the Applicant is invoiced for the goods unless agreed otherwise in writing by CGL.

(c) The Applicant is not entitled to make any deduction from amounts owing to CGL in respect of any set off or counterclaim to be held back for retention.

Don’t have a Trade or COD Account with us?

We require that you complete a Trade Account Application Form or Cash Account Application Form. If your application is approved, you will be able to access online ordering.